Remote Support Request

Get Remote Support, Training and More!

Whatever issue you’re having, we can almost certainly help you! With over 48 years in technology, computer graphics, IT and training, there’s not much we haven’t seen or done. We are creative problem solvers, and if you need remote support, training, or to fix issues with hardware and/or software, count on us.

We take your security very seriously as well, and you can rest assured that our remote connections are secure, non-persistent (per session access must be granted by you, then disconnected) and we guarantee your privacy.*

NOTE: We use highly secure Remote Access software for Windows, MacOS and Android support, and Apple FaceTime remote access for all iOS remote support sessions. We will send you an easy guide on how to be ready to connect with us upon purchase of our services.

Please fill out the form below, and we will get back to you almost always on the same business day, between Monday through Saturday. We are off Sunday, except for special situations.

Remote Support Request

First Name

Last Name

Email Address

Phone Number XXX-XXX-XXXX

Physical Address (For Time Zone)

Type of Support Request

Platform/Device Support Needed

Hardware Model (if known)

Priority Level of Request

What is Your Technical Skill Level?

OS Version (Blank if Unknown)

Software (relevant to need)

Best Time of Day/Evening to Support You

Message (please be detailed as possible as to your needs)

1 + 6 =

Purchase Remote Support

Buy Now

StreamCatcher Society Privacy Policy

Effective Date: January 5, 2025

1. Introduction Welcome to StreamCatcherSociety Remote. We are committed to protecting your privacy and handling your data with the utmost care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information during remote connections. 2. Information We Collect During Remote Connection:

Device Information: We collect information about the type of device you use, its operating system, and other technical details necessary for establishing a stable connection.
Connection Data: This includes IP addresses, connection times, and duration, which are used to manage and improve our service delivery.
Usage Data: We monitor how you interact with our services to ensure functionality and enhance user experience.

3. Use of Information

Service Provision: To connect you with our streaming services or support.
Improvement of Services: To analyze usage patterns and improve our offerings.
Security: To protect against unauthorized access and to maintain the security of our services.

4. Data Sharing and Disclosure

Service Providers: We may share data with third-party vendors who assist in providing our services, ensuring they adhere to our privacy standards.
Legal Obligations: We will disclose information if required by law or to protect our rights, safety, or property.

5. Data Security We employ standard industry practices to secure your data during transmission and storage. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. 6. User Rights

Access, Correction, and Deletion: You can request to access, correct, or delete your personal data held by us. Contact us at privacy@streamcatchersociety.com
Opt-Out: You can opt out of data collection for non-essential purposes at any time.

7. Data Retention We retain your data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. 8. Accidental Discovery of Illegal Content Handling of Illegal Content: During remote connections, we might unintentionally come across content that is illegal, such as Child Sexual Abuse Material (CSAM). Our protocol in such cases includes:

Immediate Disconnection: We will immediately terminate the session if illegal content is detected.
Notification: We are legally obligated to report the discovery of CSAM to the relevant law enforcement authorities.
Data Preservation: Any data related to this incident will be preserved strictly for legal purposes and shared only with law enforcement.
User Notification: We will inform the user that illegal content was detected, but we will not disclose specifics to maintain legal privacy standards.
Review and Audit: Post-incident, we will review our processes to ensure such incidents are minimized and handled appropriately in the future.

9. Changes to This Privacy Policy We reserve the right to modify this privacy policy at any time. We will notify you of any changes by posting the new policy on this page, with the “Effective Date” updated accordingly. 10. Contact Information If you have any questions about this Privacy Policy, please contact us at:

Email: [privacy@streamcatchersociety.com]
Address: StreamCatcher Society, PO Box 58096 Charleston WV 25358

By using our services, you agree to the terms of this Privacy Policy. Please check back periodically for updates.